Privacy Policy

1. Information We Collect

We collect the following information to provide and improve our services:

1.1 Personal Information

• Name
• Email address
• Phone number (if provided)
• Billing and payment details

1.2 Account & Usage Data

• Login activity
• Content generated on the platform
• Actions within the product (e.g., content creation, edits, publishing)
• Preferences and settings

1.3 Device & Technical Data

• IP address
• Browser type and version
• Device type
• Operating system
• Cookies and similar tracking technologies

1.4 AI-Generated and Input Data

• Prompts, inputs, uploads, and generated outputs
• Metadata linked to content creation

2. How We Use Your Information

We use your data for several key purposes:

2.1 Service Delivery

• Providing, operating, and maintaining the Craya platform
• Generating content and enabling commerce workflows

2.2 Product Improvement

• Improving AI models, tools, and user experience
• Analyzing usage patterns and optimizing performance

2.3 Communication

• Sending transactional emails (account updates, billing, support)
• Providing customer support

2.4 Analytics & Marketing

• Understanding user behavior and engagement
• Improving acquisition, retention, and product features
• Sending relevant updates, offers, or announcements (where permitted)

3. Data Sharing and Disclosure

We do not sell your personal data. However, we may share your information with:

3.1 Service Providers

We work with trusted third-party providers for:

• Payment processing
• Cloud infrastructure and hosting
• Analytics and tracking
• AI/ML processing

These providers process data only on our behalf under strict confidentiality.

3.2 Legal Requirements

We may disclose your data to:

• Comply with laws or regulations
• Respond to legal requests or authorities
• Protect our rights, users, or platform integrity

3.3 Business Transfers

In mergers, acquisitions, or asset sales, your data may transfer as part of the transaction.

4. Data Retention

We retain your information:

• While your account is active
• As needed to provide services
• To comply with legal, tax, or regulatory obligations

We may keep anonymized or aggregated data indefinitely for analytics and improvement.

5. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access your personal data
• Correct inaccurate or incomplete data
• Request data deletion
• Object to or restrict processing
• Request data portability

You can exercise these rights by contacting us at: ayush.sharma@0shoot.com

6. Data Security

• We implement reasonable technical and organizational measures to protect your data.
• No system is completely secure; we cannot guarantee absolute security.

7. AI and Data Usage

To provide AI features, your inputs (prompts, uploads, content) may be processed by machine learning systems and third-party AI providers.

We may use anonymized and aggregated data to:

• Improve models
• Enhance performance
• Develop new features

Note: We do not use your data to personally identify you in model training.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable core functionality
• Improve user experience
• Analyze platform usage

You can control cookie preferences in your browser settings.

9. Third-Party Links

Our platform may link to third-party websites or services. We are not responsible for their privacy practices.

10. Children’s Privacy

Craya is not for individuals under 18. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use after updates means acceptance.

P.S. - We do not use private brand data to train shared models in a way that exposes identifiable brand-specific information. Where applicable, enterprise users may access isolated data environments.

Contact Us

For questions or concerns about this Privacy Policy, contact us at: ayush.sharma@0shoot.com